Finding the Right Answer Quickly
We've organised this FAQ around the questions that come up most often — opening an account, funding it through bKash, Nagad, or Rocket, and getting your withdrawal processed. Each answer walks through the actual steps rather than pointing you somewhere else. If your question is about a deposit that hasn't reflected, the answer covers what to check on your mobile wallet side
and what to send our support team. For account access issues, we explain the OTP verification path and what to do if your registered number has changed. Players in Dhaka and elsewhere across Bangladesh use the same account flow — mobile-first, wallet-driven, and handled through the same support channel. If something isn't covered here, our support team is reachable directly.
- bKash
- Nagad
- Rocket
- Mobile Access
- Account Help