What Information We Hold and Why
When you open an account, we collect the details you provide at registration — your name, mobile number, and email address. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference and wallet identifier to verify the payment and
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match it to your account. We do not store your full wallet PIN or mobile banking password at any point. We also collect device and session data — your IP address, browser type, and pages visited — to keep your account secure and detect unusual login
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activity. If you contact our support team, the conversation is logged so we can follow up accurately. We use this data to operate your account, process payments, prevent fraud, and meet any reporting obligations that apply in your eligible region. We do not sell your personal
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data to third parties. Sharing with payment processors like bKash, Nagad, and Rocket is limited to what those services need to complete your transaction. Your data is stored on secured servers, and access within our team is restricted to staff with a direct operational need.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.